Payment Options
Sales Tax
Shipping & Handling
Returns & Exchanges
Gift Certificates
Gift Wrap
Special Orders
Security Purchasing Verified by VeriSign
Customer Service Information
Customers may direct inquiries to Naturals via phone or email. Our toll free 866-482-1119 customer service number goes directly to our website offices where we are available to answer your questions 9am-3pm PST Monday through Friday.
- Call toll free anywere in the US: 1·866·482·1119
- In Oregon call: 1·541·482·1119
- For customers outside the United States call: +1·541·482·1119
- For email inquiries: info@naturals-inc.com
We will try to respond to all email requests within 24 hours. If you need gift or shopping suggestions, please feel free to call during our customer service hours. Our associates will be happy to coordinate outfits, advise on sizing and suggest unique gifts for all occasions.
Payment Options
Naturals accepts Visa, MasterCard, American Express and Discover cards as well as PayPal. We do not accept checks at this time. For credit cards, the total dollar amount of your order is allocated at the time your card is authorized when completing your order; although payment (transfer of funds) does not occur until the order is shipped. If the amount being charged exceeds your credit limit, your order will be automatically cancelled and we will contact you. For debit cards, the payment is deducted from your account at the time the card is approved. For PayPal, the payment is deducted from your account at the time your order is approved. You will receive an email confirmation with an order number after checkout has been completed. A receipt is included with each order upon shipment.
Sales Tax
Naturals is located in Oregon and does not charge sales tax.
Shipping & Handling
- Orders $0-$199: Flat Rate Shipping - $10
- Orders over $200: Flat Rate Shipping - Free
- UPS 3day Select - $15
- UPS 2day Air - $20
- UPS Next Day - $30
- Orders $0-$199: USPS Priority Mail - $10
- Orders over $200: USPS Priority Mail - Free
- USPS Priority Mail International - $20
- Based on product total of $0-399: USPS Global Priority Mail International - $30
- Based on product total of $400-$699: USPS Global Priority Mail International - $60
- Based on product total of $700 & above: USPS Global Priority Mail International - $90
- Free shipping within the US for all orders over $200.
- $10 shipping fee for orders under $200.
- Delivery is available to PO Boxes.
- Arrives within 3-5 business days from the time your package leaves our warehouse.
- $15 shipping fee.
- Expected delivery within 3 business days from the time your package leaves our warehouse.
- No delivery to PO Boxes.
- Signature is required.
- Weekend delivery not available.
- $20 shipping fee.
- Expected delivery within 2 business days from the time your package leaves our warehouse.
- No delivery to PO Boxes.
- Signature is required.
- Weekend delivery not available.
- $30 shipping fee.
- Expected delivery the next business day after your package leaves our warehouse.
- No delivery to PO Boxes.
- Signature is required.
- Weekend delivery not available.
- We ship via USPS Global Priority Mail International. Expect arrival within 7-10 business days from the time your package leaves our warehouse.
- All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes, if imposed on your order, are assessed in the destination country (these charges are not calculated during checkout and are not collected by Naturals). Duties and taxes for item(s) are collected from the order recipient. In addition, for most countries, there is an administrative fee that is collected from the order recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold or duties and taxes are for a particular country, you can go to http://export.gov/faq/index.asp for general information, or consult your local customs office for more details.
- Due to import/export restrictions, we are unable to ship packages to the following countries: Afghanistan, Cuba, Iraq, Kiribati, Libya, North Korea, and Somalia.
- All shipping charges are in US dollars.
All orders over $200 shipping within the United States qualify for Free Flat Rate Shipping.
We ship within 1-2 business days if items are all in stock. In the event that your order includes an item that is on backorder, we will contact you via email with the expected arrival date. All merchandise shipped within the 48 contiguous states will be shipped via Flat Rate Shipping (average arrival time is 3-5 business days). Overnight, 2day Air, or 3day Select via UPS available at additional cost. Orders shipped to Alaska or Hawaii are shipped via USPS Priority Mail (sorry, at this time there is no overnight delivery available to Alaska or Hawaii). International and Canadian deliveries are available and ship via USPS Global Priority International Mail. We ship USPS Priority Mail to Puerto Rico and other US territories.
Domestic shipping charges are as follows:* Shipping times above do not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. UPS delivery services are not available for Saturday deliveries.
Returns & Exchanges
While we hope that you are pleased with your new merchandise, we understand that sometimes things just don't work out. Returned merchandise MUST be in its original condition with tags attached.
Returned merchandise that has been worn, washed, or altered will NOT be eligible for refund, exchange or store credit.
In order to reimburse you for returned merchandise, the item(s) must be received by Naturals no more than 30 days after the date of the original purchase. Please enclose your original packing slip and let us know the reason for the return. Shipping charges are the responsibility of the customer. We recommend using a delivery confirmation service when shipping item(s) for return or exchange to ensure a safe and documented delivery to us. Naturals is not responsible for item(s) lost or damaged in transit to our fulfillment center. After your return package is received and processed, a refund will be issued to your original form of payment for the amount of the merchandise. The length of time to receive an email notification of your refund depends on the duration of the delivery for the shipping method used to return your item(s) and processing time at our fulfillment center. Please be aware of the possibility for longer processing times during holidays and peak seasons. Refunds may take up to two billing cycles to appear on your credit card statement.
If you would like to exchange an item, please return the item with the original packing slip and make note of the reason for the exchange as well as the item, size and color you would prefer instead. If merchandise is unavailable, we will contact you via email. If you do not wish to wait for the merchandise to become available, your original form of payment will be refunded for the amount of the returned merchandise. All backorders and exchanges are shipped Flat Rate free of charge unless expedited shipping is requested at an additional cost.
International Returns & Exchanges: Customers are responsible for the cost of shipping returns. If you request an exchange, you will not be charged a shipping fee for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.
If you have any questions or need further assistance, please call us toll free at 1·866·482·1119, or if outside of the US please call +1·541·482·1119. You may also email us at: info@naturals-inc.com.
Returns and exchanges should be sent to our fulfillment center:
Naturals Inc.
1654 Williams Hwy.
Grants Pass, OR 97527
Gift Certificates
Naturals gift certificates are available for purchase and redemption online only. Gift certificates will be sent via email, free of charge, to the recipient's email address. You may choose to include a custom message which will be displayed on the gift certificate.
When using a gift certificate as payment, the certificate amount will apply to the full value of your order including any shipping charges. Any remaining balance will be carried over for use toward a future purchase. Gift certificates do not expire. To inquire about the remaining balance on your gift certificate, please email us at info@naturals-inc.com or call us toll free at 866-482-1119.
Gift Certificates cannot be resold, transferred for store credit or redeemed for cash, and cannot be used to purchase other Gift Certificates. Naturals may provide gift certificate purchasers with information about the redemption status of certificates. The risk of loss and title for gift certificates passes to the purchaser upon our electronic transmission. We are not responsible for lost or stolen gift certificates. Naturals will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed through our web site.
Gift Wrap
We offer complimentary gift wrap for any item purchased from Naturals. Our artfully packaged boxes are wrapped in handmade paper, tied with Midori organdy ribbon and also include a gift message. You will be able to select gift wrapping for your order and enter your message within the checkout screens.
Special Orders
At Naturals we take great pride in our ability to assist our clients in finding the perfect outfit or item. If you have a specific style you are in search of, please contact us. Items that you have seen in other stores or styles you love but would prefer in another color can be special ordered. You can expect a response to all requests within 48 hours. Depending on availability, items can be shipped out immediately.
We are happy to order the item(s) direct from the manufacturer. There is an additional $10 charge for this service. Please be advised that this type of special order item is not returnable and takes approximately 2-3 weeks to be shipped out depending on the manufacturer.
Please call 1·866·482·1119 between the hours of 9am-3pm PST Monday through Friday. We will do our best to accommodate all requests.
Security
We have taken every measure to ensure that online shopping is as secure as ordering from a catalog or buying from a store. We secure your private information using the trusted GeoTrust SSL Certificate. Secure Socket Layering (SSL) is the industry standard encryption technology that ensures safe Internet transmission of your personal information. The secure mode begins when you initiate an order. You will know you are in secure mode when the tiny padlock icon, located at the bottom of your browser, appears as "locked." You can also verify you are in secure mode by looking at the URL line of your browser. When the letters "http" change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. When you enter your personal information into the order form, it is scrambled, transmitted across the Internet, then decoded when it gets to us. All information is stored in a secure server and can only be accessed by employees authorized to process your orders.
Naturals guarantees that every online transaction is 100% safe. If unauthorized charges appear on your credit card as a result of shopping with us while using our secure server, we will reimburse you up to the maximum $50 legal liability. We only require that you follow the reporting steps required by the issuer of your card (under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges).
Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling toll-free 1·866·482·1119. Please call during the hours of Mon-Fri, 9am-3pm PST.
