Shipping and Return Policy

Shipping & Handling

All orders over $200 shipping within the 48 contiguous states qualify for Free Ground Shipping.

We ship within 1-2 business days if items are all in stock. All merchandise shipped within the 48 contiguous states will be shipped via UPS Ground (average arrival time is 5-7 business days). Overnight, 2day Air, or 3day Select via UPS available at additional cost. Orders shipped to Alaska or Hawaii are shipped via USPS Priority Mail (sorry, at this time there is no overnight delivery available to Alaska or Hawaii). International and Canadian deliveries are available and ship via USPS Global Priority International Mail. We ship USPS Priority Mail to Puerto Rico and other US territories.

Domestic shipping charges are as follows:

• Orders $0-$199: UPS Ground $10
• Orders over $200: UPS Ground: Free
• UPS 3day Select, $15
• UPS 2day Air, $20
• UPS Next Day, $30
• Alaska & Hawaii: UPS 2day Air $20

Alaska & Hawaii shipping charges are as follows:

• Orders $0-$199: UPS Ground $10
• Orders over $200: UPS Ground: Free

Canadian shipping charges are as follows:

• USPS Global Priority Mail: $20

International shipping charges are as follows:

• Orders $0-399: USPS Global Priority International Mail: $30
• Orders $400-$699: USPS Global Priority International Mail: $60
• Orders over $700: USPS Global Priority International Mail: $90

Standard Delivery (UPS Ground):

• Free shipping for orders over $200.
• $10 shipping charge for orders under $200.
• Arrives within 5-7 business days from when your package leaves our warehouse.
• Signature is required for deliveries to a business.
• Signature requirement for residential packages is at the drivers discretion.
• UPS Ground packages can not be delivered to P.O. boxes.

UPS 3-Day Select Delivery:

• $15 shipping cost.
• Expected delivery within 3 business days from when your package leaves our warehouse.
• Signature is required.
• Weekend delivery not available.

UPS 2-Day Air Delivery:

• $20 shipping cost.
• Expected delivery within 2 business days from when your package leaves our warehouse.
• Signature is required.
• Weekend delivery not available.

UPS Overnight Delivery:

• $30 shipping cost.
• Expected delivery the next day after your package leaves our warehouse.
• Signature is required.
• Weekend delivery not available.

International Delivery (USPS Global Priority):

• We ship via USPS Global Priority Delivery. Expect arrival within 4-10 business days after your package leaves our warehouse.
• All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes, if imposed on your order, are assessed in the destination country (these charges are not calculated during checkout and are not collected by Naturals). Duties and taxes for items are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold or duties and taxes are for a particular country, you can go to http://www.wcoomd.org/ie/index.html for general information, or consult your local customs office for more details.
• Due to import/export restrictions, we are unable to ship packages to the following countries: Afghanistan, Cuba, Iraq, Kiribati, Libya, North Korea, and Somalia.
• All shipping charges are in US dollars.

* Shipping times above do not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Second day and next day shipping not available for Saturday deliveries.

Returns & Exchanges

While we hope that you are pleased with your new merchandise, we understand that sometimes things just don't work out. Returned merchandise MUST be in its original condition with tags attached.

Returned merchandise that has been worn, washed, or altered, will NOT be eligible for an exchange or refund.

In order to reimburse your credit card for returned merchandise, the item(s) must be sent back to Naturals no more than 30 days after the date of the original purchase. Please enclose your original packing slip and let us know the reason for the return. The item(s) must be insured for their full value and shipping charges are the responsibility of the customer. After your return package is received and processed, a refund will be issued to your credit card for the amount of the merchandise.  Refunds may take up to two billing cycles to appear on your credit card statement.

If you would like to exchange an item, please return the item with the original packing slip and make note of the reason for the exchange. Let us know what size, color or item you would prefer instead. If merchandise is unavailable, we will contact you via email. If you do not wish to wait for the merchandise to become available, your credit card will be refunded for the amount of the returned merchandise. All backorders and exchanges are shipped UPS Ground free of charge, unless expedited shipping is requested. Therefore, an additional cost will be charged for the appropriate shipping fee applied.

International Returns & Exchanges: If an item needs to be returned, notify us by e-mail at: info@naturals-inc.com. Please ship your return or exchange via surface or airmail. Unfortunately we cannot accept returns shipped via FedEx or UPS from a non-U.S. address. Customers are responsible for the cost of shipping returns, and items must be covered by insurance when shipped. If you request an exchange, we will pay shipping charges for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.

If you have any questions or need further assistance, please call us toll free at 1·866·482·1119, Mon-Fri 9am-3pm PST. You may also email us at: info@naturals-inc.com.

Returns and exchanges should be sent to our fulfillment center:
Naturals Inc.
92 Van Ness
Ashland, OR 97520