Posted on 28 April 2017
Building Trust With Our Customers is Our Top Priority
We take a tremendous amount of pride in our unique approach to service and we sincerely enjoy assisting our clients in finding the perfect outfit or item. It’s why they return to us again and again.
When it comes to shopping online, it’s all about trust. Here are some of the steps we have taken to earn your trust:
1. We value our customer’s online security and safety.
We have taken every measure to ensure that online shopping is as secure as ordering from a catalog or buying from a store. We secure your private information using industry standard encryption technology that ensures safe Internet transmission of your personal information.
2. We are committed to providing our clients personalized and prompt service.
If you need gift or shopping suggestions, please feel free to call during our customer service hours. Our associates will be happy to coordinate outfits, advise on sizing and suggest unique gifts for all occasions.
3. We always do our best to accommodate special requests.
If you have a specific style you are in search of, please contact us at 1·866·482·1119 between the hours of 9am-3pm PST Monday through Friday. Items that you have seen in other stores or styles you love but would prefer in another color can be special ordered. You can expect a response to all requests within 48 hours. Depending on availability, items can be shipped out immediately.
Are you shopping for someone else? Make you sure you take advantage of our complimentary gift wrap for any item purchased from Naturals. We will carefully pack your gift into an artful gift bag or box wrapped in paper and tied with Midori organdy ribbon.
4. We have earned Top Rated Seller status on Ebay
We were recently informed that Naturals, Inc has achieved Top Rated Seller status, meeting eBay’s US seller performance standards. Top Rated Sellers are recognized and rewarded as sellers who consistently deliver outstanding customer service.
5. We LISTEN and care about what our customers have to say.
We love to connect with our customers on social media channels like Facebook, Twitter, Instagram and Pinterest and listen to what they have to say about their experience with Naturals. In addition, we send our customers info about new arrivals, sales, specials and bonus coupons in our daily newsletter. We also have implemented tools for our customers to tell us how we are doing and what they thought of their purchase. Here are just some of the comments that have come in recently. Click here to see more:
“This was my first order from Naturals-Inc., and I am a TOTALLY SATISFIED CUSTOMER. The ease of ordering (including PayPal), timely shipment and delivery, beautifully-wrapped items, and top quality products made this an enjoyable experience.”- LINDA C
“Very easy to shop and I like that type of shipping is specified so I know what to expect since my shipping address differs depending upon USPS or FedEx/UPS. Thanks!”- Karin T – OR, US
“Always responsive. Items as advertised. Excellent customer service.”-Elaine C – CA, US
“You probably think I”m nuts ordering the same things 3 times but I’m a jewelry designer and this is a kind of “uniform” to frame my bold colorful jewelry. Thanks. Bess” -Bess H – NY, US
“Great prices on my favorite three dot tops.”- Donna P – CA, US
“#1 you had what no one else in Chicago had. #2 in stock (no surprises after checkout) #3 so nice on the phone #4 a 25% off coupon on a major name brand” – Maridolores G – IL, US
We’d love to hear from you! Click here and let us know how we’re doing!