FREE SHIPPING ON ORDERS OVER $200

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Shipping & Returns

All orders over $200.00 shipping within the United States qualify for Free Flat Rate Shipping.

We ship all in stock items within 1-2 business days. In the event that your order includes an item that is on backorder, we will contact you via email with the expected arrival date. All merchandise shipped within the 48 contiguous states will be shipped via Flat Rate Shipping (average arrival time is 3-5 business days). Overnight and 2day Air via UPS available at additional cost. Orders shipped to Alaska or Hawaii are shipped via USPS Priority Mail (sorry, at this time there is no overnight delivery available to Alaska or Hawaii). International and Canadian deliveries are available and ship via USPS Global Priority International Mail. We ship USPS Priority Mail to Puerto Rico and other US territories.

Domestic shipping charges are as follows:
  • Orders $0.00-$199.00: Flat Rate Shipping - $10.00
  • Orders over $200.00: Flat Rate Shipping - Free
  • UPS 2day Air - $40.00
  • UPS Next Day - $60.00
Alaska & Hawaii shipping charges are as follows:
  • Orders $0.00-$199.00: USPS Priority Mail - $10.00
  • Orders over $200.00: USPS Priority Mail - Free
Canadian shipping charges are as follows:
  • USPS Priority Mail International - $30.00
International shipping charges are as follows:
  • Based on product total of $0.00-399: USPS Global Priority Mail International - $50.00
  • Based on product total of $400.00-$699.00: USPS Global Priority Mail International - $80.00
  • Based on product total of $700.00 & above: USPS Global Priority Mail International - $110.00
Standard Delivery (Flat Rate Shipping):
  • Free shipping within the US for all orders over $200.00.
  • $10.00 shipping fee for orders under $200.00.
  • Delivery is available to PO Boxes.
  • Arrives within 3-5 business days from the time your package leaves our warehouse.
UPS 2-Day Air Delivery:
  • $40.00 shipping fee.
  • Expected delivery within 2 business days from the time your package leaves our warehouse.
  • No delivery to PO Boxes.
  • Signature is required.
  • Weekend delivery not available.
UPS Next Day Delivery:
  • $60.00 shipping fee.
  • Expected delivery the next business day after your package leaves our warehouse.
  • No delivery to PO Boxes.
  • Signature is required.
  • Weekend delivery not available.
International Delivery (USPS Global Priority Mail International):
  • We ship via USPS Global Priority Mail International. Expect arrival within 7-10 business days from the time your package leaves our warehouse.
  • All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes, if imposed on your order, are assessed in the destination country (these charges are not calculated during checkout and are not collected by Naturals). Duties and taxes for item(s) are collected from the order recipient. In addition, for most countries, there is an administrative fee that is collected from the order recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold or duties and taxes are for a particular country, you can go to http://export.gov/faq/index.asp for general information, or consult your local customs office for more details.
  • Due to import/export restrictions, we are unable to ship packages to the following countries: Afghanistan, Cuba, Iraq, Kiribati, Libya, North Korea, and Somalia.
  • All shipping charges are in US dollars.

* Shipping times above do not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. UPS delivery services are not available for Saturday deliveries.

 

Easy Returns

In order to be reimbursed for returned merchandise, the item(s) must be sent back to Naturals no more than 30 days after the date of the original purchase.

We do not refund original shipping charges. Please enclose your original packaging slip and let us know the reason for the return. Naturals is not responsible for item(s) lost, stolen or damaged in transit to our fulfillment center.

Return shipping charges are the responsibility of the customer. After your return package is received and processed, a refund will be issued to your original form of payment for the amount of the merchandise.

You will receive an email confirming your refund has been processed. The length of time to receive an email notification of your refund depends on the duration of the delivery for the shipping method used to return your item(s) and processing time at our fulfillment center. Refunds may take up to two billing cycles to appear on your credit card statement.

International Returns: Customers are responsible for the cost of shipping returns.

Returned merchandise MUST be in its original condition with tags attached. Returned merchandise that has been worn, washed, or altered will NOT be eligible for a refund.

If you have any questions or need further assistance please call us toll free at 1‐866‐482‐1119 or if outside the US please call +1‐541‐482‐1119. You may also email us at [email protected].

Returns should be sent to our fulfillment center:
Naturals Inc.
1654 Williams Hwy.
Grants Pass, OR 97527

Ensure your package contains:

  • Your item(s) for return
  • The packaging slip enclosed in your shipment

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